FAQ'S
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SHIPPING
Domestic & International Shipping
Domestic Shipping:
All our items are shipped direct from our warehouse Melbourne, We ship fast 1-2 Business days of cleared payment. We use Australia post Eparcel & Eparcel Express, Parcel delivery times for metro areas vary from 1-5 business days, some regional W.A areas may take up to 10 days. Once your order has been dispatched you will be emailed your online tacking number and will be able to keep up to date on its movement from http://auspost.com.au/track/
International Shipping
We are specialist in international shipping and offer the lowest rates posible, we can ship to every single country, our online calculator will automatically work out the cheapest rate for you, Please note there are restrictions on some items and due to airline regulations these items are prohibited from international shipping. After your order has been dispatched we will email you the online tracking number and link to the couriers website for tracking.
RETURNS
What is your returns policy?
We want to make sure you are 100% happy with your purchase. Should you decide to return your unused/unopened purchase for an exchange or full refund, you can do so within 14 days from your purchase date as long as the following terms are met:
The item/s are returned in as new condition.
Manual, accessories and any other item associated with that sale are fully intact. A return of any kind will not be granted once the item has been assembled or modified in any way.
Damaged Merchandise
If a package has been damaged in shipping and it is apparent when the package arrives at your door, please refuse the delivery.
PAYMENT & WARRANTY
What forms of payments do you accept?
We accept PayPal
What are your warranty terms & conditions?
Due to the nature of the product, its intended uses Holeshot Hobbies foresee a maximum warranty life of 30 days, given proper care and maintenance is provided and all safety and instructional material are observed and adhered to.
Holeshot Hobbies are not liable for injuries sustained due to improper use. Any claim of injury or death due to improper use or failing to follow safety instructions will not be entered into.
Within the 30 days, Holeshot Hobbies provides a 30 day repair warranty on the product (all wearable items will be excluded. e.g., clutches, tyres, pull starters etc). Thereafter this period, all claims will be inspected and rectified accordingly on a case-by-case basis. In some cases we will require the return of a faulty part or product depending on the claim.
A representative from Holeshot Hobbies will contact you should this be necessary. Customers are advised not to return items without prior approval; these will simply be returned to the sender.
The original copy of any invoicing will need to be provided with the return. These will then be examined and tested for fault by our expert mechanics, and replaced or repaired as required. The buyer is responsible for round trip postage. This includes the return of any replacement or repaired parts.
Any signs of misuse or neglect, for example, dirt in carburetors, will be seen to forfeit this guarantee. The guarantee also does not cover general and natural wear and tear.
If a part is deemed to not be faulty, the customer is responsible for the cost of returning the item and charged for the assessment time, at our discretion. Arrangements and payments must be made within 14 days of notification or parts will be disposed of at our discretion.
However, we will be happy to assist with any repairs at the appropriate cost to the customer.